Returns Policy

Terms
Payment for orders must be verified & processed in full before orders will be shipped.

Shipping
Currently, you’re entitled to free shipping on all orders totaling $50 or more.  Our “Subscribe & Save” program with our bar soaps is also offered with free shipping as well.  All other orders will include typical shipping/freight fees.  All shipments are FOB Hudson, Ohio. Orders are processed immediately and sent to fulfillment. Shipping is generally within 72 hours.

What if I entered the wrong shipping address?
We will always ship to the address you provided. If there is a specific address other than provided, you would prefer me to ship to please let me know at checkout. We cannot be held responsible for incorrect addresses.  It is your responsibility to ensure that all your order information is correct before submitting the order.

Why haven’t I received any emails confirming my order or shipping yet?
Check your spam box. You should receive an email from us, confirming your order & then another email notifying you when your order is shipping. If you have any questions regarding your order, check your profile on our website, and review order status. For other questions about an order you placed, email us at info@SBUskincare.com.

When will my order be shipped?
We process, pack, and ship orders twice weekly.  It’s estimated that our clients typically see a delivery time of as much as a week after processing, but this time can vary, of course, depending on several factors, many of which are out of our control.  If you would like to see if we can somehow expedite your shipment for quicker delivery, email us at info@SBUskincare.com BEFORE you place the order online.

Do you ship on the weekends?
As we only currently ship twice weekly, placing an order on Saturday or Sunday means that your order will be processed, packed, and sent on the first ship day of the following week.  When trying to plan for a specific delivery’s arrival, don’t count the weekends in your counting!

Will you ship to International Locations?
We currently only ship products to the addresses in the continental United States.

Will you ship to Alaska/Hawaii?
We currently only offer shipping to the 48 continental states. 

Force Majeure
SBU Skincare is not liable for any damages as a result of any delays caused by acts of God, fire, accident, strike, terrorism, delay in transportation, acts in compliance with applicable laws, or any other causes beyond our reasonable control.

Prices
Prices are subject to change without notice and will be those in effect at the time your order is placed.

Do you guarantee your products?
We want you to be 100% satisfied with our products. If for any reason, you’re not satisfied, let us know. We'll do our best to make it right for you. Please keep in mind the nature of natural, personal care products, and understand that we cannot accept items in return, for exchange.  We understand that everyone is different, and we're happy to help you find a replacement product that you’ll absolutely love.